Privacy Policy

DTWIN respects and is committed to protecting your privacy. Our Privacy Policy details why and when we collect your personal information and how we use it, including the use of our website. It also explains under what circumstances we disclose your information to third parties and the measures we take to protect your privacy.

Collection of Personal Details

DTWIN collects your details when you submit those details to us either online or by fax, post or email. These details are stored within our secure database system. The details collected may include your full name, address, phone and fax numbers and email address. We may also collect your payment details (including but not limited to credit card details).

DTWIN may provide your personal details and payment details to third party payment processing providers as required. All third party payment processing providers that we use are PCI compliant. Once personal details and payment details are supplied to third party payment processing providers, those details are stored in a secure file system under password protection, with access restricted to key personnel. Hard copy documentation is then destroyed.

Use of Personal Details

DTWIN will use your personal details to enable us to perform our role as a service provider. We may also use your personal details to contact you to discuss additional products and services that we offer. Your details could be used to measure and assess our customer service, and analyse customer purchasing preferences.

Third party service providers

Occasionally, we may supply your personal information to third parties to perform services on our behalf, such as the following: the distribution of marketing information to you (except where you have chosen to opt out of receiving this information from us); the supply of datacentre storage and maintenance services for our IT systems and infrastructure (by Australian or overseas providers); and the supply of credit related services such as credit worthiness, credit provision and credit rating, or bank related services; or the supply of billing and payment services.

Our relationships with such third party service providers are governed by our contracts with them. Those service providers are required to hold your personal information strictly confidential.

You may access and update the personal information at any time by contacting us at info@dtwin.com.au If you believe that we may hold other personal information about you which is inaccurate, please contact us and we will take reasonable steps to remedy any errors which you identify in that information. We may, at our discretion, request a reasonable charge for time spent in providing access.

Website and ‘Cookies’

This website and its contents (the ” Site “) are owned by DTWIN.

This Privacy Policy also describes the manner in which DTWIN Pty Ltd  collects, uses, store and discloses information obtained from your use of the Site.

Upon visiting and using the Site you are by implication agreeing with the practices and guidelines described in this Privacy Policy. If you do not agree with this Privacy Policy you should not use the Site.

Cookies are small pieces of information stored by your Internet browser on your computer’s hard drive. Their use allows your browser to remember certain information related to your use of the Site and store information about your preferences. Cookies are not used to retrieve information from your computer that was not originally sent by us. These cookies do not identify anything about you personally, but do allow us to track generic information about your use of our website, such as which pages you visit, and how long you visit them for. These cookies may also track your activity on our site after you have clicked on a search engine advertisement, and they may also serve you ads based on your prior visit to our website when you visit other websites.

With the exception of other sites owned by us, we do not control the information collected by any sites reached through links from this Site. If you require details of the information collection policies of those sites, then you should contact directly the companies controlling those sites.

Changes

DTWIN may make changes to its privacy policy, and will publish it here. We will not circulate it other than at this link on our website, and it is your responsibility to check the policy for updates.

Queries

If you have any queries about this Privacy Policy, or have a problem or complaint, then you should contact us by sending an e-mail to info@dtwin.com.au